Refund policy

Returns & Refunds

We want you to love your Dewlune order. If something isn't right, here's how returns work.

CHANGED YOUR MIND? YOU HAVE 14 DAYS
You can cancel your order and return items within 14 days of the day you receive them. You don't need to give a reason.
- Items must be unopened, unused and in their original packaging, with any seals intact.
- For health and hygiene reasons, we can't accept returns of skincare or soap that has been opened, unsealed or used, unless it is faulty.
- You are responsible for the cost of returning the item. We recommend a tracked service, as we can't refund items lost in the post.

HOW TO RETURN AN ITEM
1. Contact us within 14 days of receiving your order, using the details on our Contact page. Please include your order number and the item you'd like to return.
2. Our products ship directly from the UK brands we work with, so please don't post anything back until we've sent you the correct return address.
3. Send the item back within 14 days of telling us you want to cancel.

YOUR REFUND
We'll refund you within 14 days of receiving the returned item, or of receiving proof that you've sent it back, whichever is sooner. Refunds go back to your original payment method. If you return a whole order, we'll also refund the standard delivery charge you originally paid.

FAULTY, DAMAGED OR WRONG ITEMS
If your item arrives damaged, faulty or isn't what you ordered, contact us within 30 days with your order number and a photo. We'll arrange a free replacement or a full refund, including return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

ALLERGIC REACTIONS
Please read the ingredients on each product and patch test before first use. If you have a reaction, stop using the product and seek advice from a healthcare professional. Opened products can't be returned for a change of mind, but please contact us so we can help.

QUESTIONS?
Get in touch using the details on our Contact page and we'll be happy to help.