Shipping policy

Shipping Policy

WHERE WE DELIVER
We currently deliver to addresses in the United Kingdom only.

HOW YOUR ORDER IS SENT
Dewlune works with independent UK skincare brands, and each product is sent directly from the brand that makes it. This means:
- If you order products from more than one brand, they may arrive in separate parcels on different days.
- You'll receive a shipping confirmation email with tracking (where available) as each part of your order is sent.

DELIVERY COSTS AND TIMES
Delivery options, costs and estimated delivery times are shown at checkout before you pay. If your order includes items from more than one brand, the total delivery charge may combine more than one shipment.

CHRISTMAS ORDERS
During busy periods, carriers can take longer than usual. For Christmas gifts, we recommend ordering as early as possible.

DELAYED OR MISSING ORDERS
If your tracking hasn't updated for several days, or your order hasn't arrived by the estimated date, please contact us with your order number and we'll chase it with the brand and carrier. If your order hasn't arrived within 30 days, you're entitled to a full refund.

DAMAGED PARCELS
If your parcel arrives damaged, please take a photo and contact us within 30 days. We'll arrange a replacement or refund (see our Refund Policy).

INCORRECT ADDRESS
Please check your delivery address carefully at checkout. We can't be responsible for orders sent to an incorrect address entered by the customer, but contact us as soon as possible and we'll do our best to help.

QUESTIONS?
Get in touch using the details on our Contact page.